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Why Hosted CRM is Winning the Hosted vs. In-House Debate
Hosted CRM or In-house CRM? In the world of eCommerce, customer relationship management (CRM) is a vital part of every business. eCommerce thrives through convenience and speed, and thus, having the...
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Engaging Repeat Customers Will Lead to Maximizing Marketing ROI and Drive...
Do you know how many of your customers come back for more? Do you let them forget about your company after one purchase, or do you have a strategy for earning repeat customers? It’s a common...
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The Results are In…See What We Found!
Hey Everyone, Our recent survey brought in some fascinating results and we’re excited to share them with you! But first, let’s announce what everybody is waiting for, the winner of the $500 Visa Gift...
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The Results are in…Part 2
Part 2 is in (If you missed it, check out the first installment): Question #8 Question 8 received the most evenly distributed responses of any of the questions. Handling and managing inventory is a...
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Mobile Commerce Takes Flight: Are You Onboard?
First, there was the brick-and-mortar age, with a defined locations for commerce. Mail order catalogs and phones eventually expanded the purchasing realm, bringing it into the home. eCommerce then...
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It’s Beginning to Look a Lot Like Christmas (In The Cloud)
All right, that might be a bit of a stretch, but the reality is that the pandemonium for eTailers also known as the holiday season is fast approaching. It has been a strong year for ecommerce, and the...
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Beefing Up Your Holiday Customer Service
As the holidays approach, it’s time to ask yourself a question: Why do customers buy from your business? Maybe you offer great deals, but it’s probably not pricing alone. To answer the question,...
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An Early Look at the Future of Commerce — The X.commerce Innovate Conference...
I’m off to San Francisco on Tuesday for the X.Commerce Innovate conference. This is going to be an incredible event for learning, networking and sharing ideas. I can’t wait to hear the vision of the...
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Making Your Seasonal Marketing Push
Are you ready for the marketing bonanza of holidays? It’s time to get rolling. The holiday forecast for ecommerce is bright, but that doesn’t mean your company will get pulled along. There is an...
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Tips and Tricks for Holiday Email Marketing
When was the last time you checked your email? How many times a day do you check? If you are like the rest of us, that number is probably somewhere in the range of “a bunch.” You probably give barely a...
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The Post Holiday Returns Crisis
On your mark, get set, here come the returns! If you think your holiday planning ends with Christmas, think again. Just like sales picked up during the start of the holidays, the number of returns...
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Black Friday and Cyber Monday: Mobile and Tablet Devices Take Center Stage
The Thanksgiving weekend has come and gone, but the results of Black Friday through Cyber Monday show good things – and new directions – for eCommerce. Numbers were up across the board, and while...
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Gift Return Rates on Rise… Before Christmas
If you have returned a gift because your doting Grandma gave you the same, slightly revolting oversized nylon jacket, you are not the only one. Holiday returns are part of the biggest retail season of...
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2011 From the Cloud
Ecommerce would have been hard pressed to script a better year for 2011, all things considered. Sales and revenue climbed, there were some big acquisitions and the mobile market continued to develop....
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What goes into a blog post? Helpful, industry-specific content that: 1) gives readers a useful takeaway, and 2) shows you’re an industry expert. Use your company’s blog posts to opine on current...
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Integrating eCommerce Tools in Salesforce to Exceed Customer Expectations
Now that cloud-based tools and platforms have come of age, an entire multi-channel eCommerce business can be managed without writing a single piece of code from scratch. eCommerce tools like these have...
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